Business Solutions that really work.

IT Service Help Desk Management for Employee

IT Service desk that's actually simple.

Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service help desk management in the cloud.

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62%

of customers have used
social media for customer
service

75%

of customers pay more
for a brand because of
customer support

60%

of customers are willing
to pay more for better
customer service

A IT Service Desk Management is a communication center that provides a single point of contact (SPOC) between a company, its customers, employees and business partners.The IT service desk assists throughout the entire product lifecycle and ensures that all users receive help promptly.

If end users in your organisation are still struggling to find the resources they need to support their technology, or if IT is still adjusting to the influx of tickets and requests, it may be time to reconsider the foundation of your strategy. In any case, use these best practises to improve Help Desk Management for Employee to get measurable results.

In contrast to email, Employee Help Desk Management is specifically intended for Team Collaboration and Agent Productivity. This implies that you can accomplish such a great deal something other than just sending replies in the Automated Ticketing System with IT service help desk management. Automated ticketing system easily prioritize each ticket based on the keywords. Allocate each pass to a particular specialist and gathering so there is no disarray about who ought to be dealing with which ticket. With an Automated Help Desk it is feasible to Filter tickets dependent on explicit properties so the main tickets that specialists should chip away at are up front.

Easy to use and set up

The Employee Help Desk system has a modern and intuitive UI requiring minimal to no training, and is customizable to IT and non-IT needs.

Multi-channel support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person.

Gamify your service desk

Turn your service desk into a highly engaging and fun experience for your agents in the Automated Ticketing System.

Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from acquisition to expiry.

SLA MANAGEMENT

Set multiple SLA policies for creating task deadlines based on different business hours or ticket categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.

Service Catalog

Offer multiple services for different employee help desk through the user-friendly service catalog so users can place and receive requests in no time.