Business Solutions that really work.
IT service desk management for Employees - For Internal IT/Admin/HR
IT Service desk that's actually simple.
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service management in the cloud.
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Unlike email, internal ticketing software is designed for team collaboration and agent productivity. This means that you can do so much more than just sending replies. Prioritize every ticket based on the keywords. Assign every ticket to a specific agent and group so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so the most important tickets that agents should work on are front and center.
Easy to user and set up
Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person
Gamify your service desk
Turn your service desk into a highly engaging and fun experience for your agents
Information at your fingertips
Maintain records of contracts, hardware, software, and other assets, including all details from acquisition to expiry
Set multiple SLA policies for creating task deadlines based on different business hours or ticket categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.
Offer multiple services for different departments through the user-friendly service catalog so users can place and receive requests in no time.
Auto assign requests
Track asset relationships and dependencies
Project important KPIs on a large screen
Automatically receive reports directly to your mailbox
Avoid tickets for common scenarios
All that you need for proactive IT service management
Bridge the gap between IT and the business
Some of the Freshservice customers
An IT Service Desk trusted by over 20,000 customers