Business Solutions that really work.

IT service desk management for Employees - For Internal IT/Admin/HR

IT Service desk that's actually simple.

Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service management in the cloud.

62%

of customers have used
social media for customer
service

75%

of customers pay more
for a brand because of
customer support

60%

of customers are willing
to pay more for better
customer service

Unlike email, internal ticketing software is designed for team collaboration and agent productivity. This means that you can do so much more than just sending replies. Prioritize every ticket based on the keywords. Assign every ticket to a specific agent and group so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so the most important tickets that agents should work on are front and center.

Easy to user and set up

Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.

Multi-channel support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person

Gamify your service desk

Turn your service desk into a highly engaging and fun experience for your agents

Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from acquisition to expiry

SLA MANAGEMENT

Set multiple SLA policies for creating task deadlines based on different business hours or ticket categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.

Service Catalog

Offer multiple services for different departments through the user-friendly service catalog so users can place and receive requests in no time.

All that you need for proactive IT service management

Bridge the gap between IT and the business


Premium Freshservice Partner
Free Trial
Fully functional Demo can be done*
Personal Support
Complete Hand Holding to setup and deploy the same for your Business
Complete Hand Holding to setup and deploy the same for your Business
Same Price as Freshservice official Price*

Some of the Freshservice customers

An IT Service Desk trusted by over 20,000 customers


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