Business Solutions that really work.
Support Ticketing System - For Customers/Vendors/Dealers
Keep track of customer conversations by converting them into tickets using customer support software.
Customers now expect faster replies, personalized interactions, seamless conversations across channels through ticket management system. Convert all incoming emails into tickets with helpdesk software. Prioritize, categorize and assign them to the right people, Customers now expect faster replies, personalized interactions, seamless conversations across channels.
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Unlike email, customer service ticketing system is designed for team collaboration and agent productivity. This means that you can do so much more than just sending replies. Prioritize every ticket based on the keywords. Assign every ticket to a specific agent and group so there is no confusion about who should be working on which ticket with online helpdesk ticketing system. Filter tickets based on specific properties so the most important tickets that agents should work on are front and center.
Convert Emails To Tickets
Automatically convert all emails from your customers to tickets and respond to them faster. Never miss another email in the clutter.
Save replies to common tickets and reuse them.
Get notified within the it help desk services tool about ticket updates.
Get insights you need, with reports you want, resolution time, Agent Performance etc.
Merge tickets about the same issues into one.
View every agent and system activity on the ticket.
Learn how Support Ticketing System can help you redefine customer support using collaboration
Redefining Support Ticketing Systems for customers
Can team collaboration help you improve customer / Vendor experience?
Some of the Freshdesk customers
Join more than 50 million users worldwide