Privacy Statement & Security
Nirvana Dubai LLC, (referred to in this Privacy Statement as "NIRVANA DUBAI LLC") respects your privacy and is committed to protect the personal information that you share with us. This Privacy Statement applies to www.nirvanadubai.com and/or any Website owned, operated, licensed or controlled by Nirvana Dubai LLC, (referred to in this Privacy Statement as the"Site"). The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted
Information Collection
When you browse the Site and have not registered for any online service from NIRVANA DUBAI LLC, you browse anonymously. Personal Information is not collected as you browse."Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including but not limited to a first and last name; email address; a home, postal or other physical address; or other contact information. When you register for or request any Site service, or when you complete the Guest Information Form online after you have reserved a journey, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from NIRVANA DUBAI LLC, or help facilitate your travel with NIRVANA DUBAI LLC. Additionally, we may request your destination and travel interests, which allow us to further personalize your Site and email messages.
Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
We may also use this Personal Information in aggregate to generate market research reports. Demographic data such as age, gender and interests provided by Google are collected and used to analyze our Site visitors through Google Analytics Demographics and Interest Reporting. Google Remarketing ads are advertised to Site visitors that have visited specific pages on the Site. If you wish to opt-out of either of these, please contact us via the contact us page on our website www.nirvanadubai.com for more details.
We may share Personal Information with law enforcement agencies if there is a criminal investigation or suspected illegal activity, to protect the rights and property of NIRVANA DUBAI LLC; to investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages; to protect against misuse or unauthorized use of the Site; or during emergencies, such as when we believe someone’s physical safety is at risk.
Use of Information
We may use Personal Information you have given us with any of our group of companies (including our parent companies and any of our subsidiaries or commonly owned companies) to, for example, provide a service, ensure proper booking, measure consumer interest in our various products and services and inform you about products and services.Registration for Online Products & Services
In order to service you on the Site, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, or participating in Site surveys and/or contests. If you are known to us as a registered user of an NIRVANA DUBAI LLC Site, we may combine information about your use of Site products or services with certain other online and offline information we have about you as an NIRVANA DUBAI LLC customer as well as information available from external sources in order to customize your Site experience and present you with relevant online and offline communications.Cookies
If you use the Site, we utilize "cookies" that enable us to monitor traffic patterns and to serve you more efficiently if you revisit the Site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. There are two types of cookies, session cookies and persistent cookies. Session cookies are temporary cookie files, which are erased when you close your browser. When you restart your browser and go back to the Site, the Site will not recognize you. You will have to log back into your account and select your preferences. A new session cookie will be generated, which will store your browsing information and will again be active until you leave the Site and close your browser. Persistent cookies are just that: persistent. These files stay in one of your browser’s subfolders until you delete them manually or your browser deletes them based on the duration period contained within the persistent cookie’s file. Persistent cookies permit you to visit the Site over and over again and be recognized as a previous visitor and may permit you to access your account without having to login over and over again. The information saved by the cookies, such as the server your computer is logged onto, your browser type, and whether you entered the Site from a website or email hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and email hyperlinks as well as overall Site activity and performance.IP Addresses
NIRVANA DUBAI LLC collects the IP addresses (the Internet Protocol address, which is a numerical label assigned to each device on the Internet) used to access our Site and the dates and times Privacy Statement & Security of access. This information is used to analyze trends, administer the Site, track a user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.This information is used to measure response rates to email communications as well as enhance your Site experience. NIRVANA DUBAI LLC does not provide your Personal Information to our business partners. However, we may send you offers on behalf of our business partners. If you take advantage of an offer from an NIRVANA DUBAI LLC business partner and become their customer, they may independently wish to send emails to you. In this case, you will need to inform them separately if you wish to decline receiving future emails from them.
Declining Email
NIRVANA DUBAI LLC provides all recipients with a means to decline receiving marketing email. At any time, you may request to discontinue receiving email from NIRVANA DUBAI LLC by following the opt-out instructions included at the bottom of all NIRVANA DUBAI LLC marketing email and informing us of your preference. If you would like to be removed from all NIRVANA DUBAI LLC communications, please call +971 44 324585 and speak to a Travel Consultant.Forward/Email this Page or Send Electronic Postcards
Site users can choose to request that a Site Web page be sent electronically to another person. When you elect to do this, you will be required to enter your email address and name, the recipient's email address and name, a subject line, and a text message that will go to the recipient. This will generate a pre-formatted email message that will go from you to the recipient’s mailbox with your message embedded in the text of the email. This feature is completely voluntary and, therefore, you will have a choice whether or not to disclose the required information.Privacy Statement & Security Contests
When you enter a contest or other promotional feature on the Site, we may ask for your Personal Information so that we can administer the contest and notify winners. Participation in these contests is completely voluntary and you therefore have a choice whether or not to disclose the required information. In addition, these contests and promotions will be subject to the rules and requirements that accompany them.Online Surveys
We value opinions and comments from NIRVANA DUBAI LLC customers, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve NIRVANA DUBAI LLC products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.Children
This Site is not used to knowingly solicit Personal Information from or market to children under the age of 13. This Site is intended for use by persons who are over 18 years of age. Therefore, we request that children under the age of 13 not submit any Personal Information to us through the Site. If we learn that we have inadvertently gathered Personal Information from children under the age of 13, we will promptly remove such information from our records.Customer Information
If you would like information about your account, believe that NIRVANA DUBAI LLC has not complied with this Privacy Statement with respect to your Personal Information, or you have other related inquiries or concerns, you may write to:NIRVANA DUBAI LLC,
Attention: Privacy Statement & Security
208, Barsha Valley, Al Barsha 1,
behind Ramada Chelsea Hotel, Dubai.
P.O. Box 390667
Email : reservations@nirvanadubai.com
In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the NIRVANA DUBAI LLC Privacy Policy has not been complied with. NIRVANA DUBAI LLC will investigate your inquiry or concern promptly.