Business Solutions that really work.

Support Ticketing System

Keep track of customer conversations by converting them into tickets.

Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people, Customers now expect faster replies, personalized interactions, seamless conversations across channels.

62%

of customers have used
social media for customer
service

75%

of customers pay more
for a brand because of
customer support

60%

of customers are willing
to pay more for better
customer service

Unlike email, our ticketing system is designed for team collaboration and agent productivity. This means that you can do so much more than just sending replies. Prioritize every ticket based on the keywords. Assign every ticket to a specific agent and group so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so the most important tickets that agents should work on are front and center.

Professional Reports

Get insights you need, with reports you want.

Canned responses

Save replies to common tickets and reuse them.

Smart notifications

Get notified within the tool about ticket updates.

Measure what matters

Resolution time, Agent Performance etc.

Merging
tickets

Merge tickets about the same issues into one.

Activity
log

View every agent and system activity on the ticket.

Learn how Support Ticketing System can help you redefine customer support using collaboration

Redefining Support Ticketing Systems for customers

Can team collaboration help you improve customer / Vendor experience?



Some of the Freshdesk customers

Join more than 50 million users worldwide


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