Business Solutions that really work.
Support Ticketing System
Keep track of customer conversations by converting them into tickets.
Customers now expect faster replies, personalized interactions, seamless conversations across channels. Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people, Customers now expect faster replies, personalized interactions, seamless conversations across channels.
The second and the third blocks mean the same.
of customers have used
social media for customer
of customers pay more
for a brand because of
of customers are willing
to pay more for better
Unlike email, our ticketing system is designed for team collaboration and agent productivity. This means that you can do so much more than just sending replies. Prioritize every ticket based on the keywords. Assign every ticket to a specific agent and group so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so the most important tickets that agents should work on are front and center.
Get insights you need, with reports you want.
Save replies to common tickets and reuse them.
Get notified within the tool about ticket updates.
Measure what matters
Resolution time, Agent Performance etc.
Merge tickets about the same issues into one.
View every agent and system activity on the ticket.