FAQ's

FAQ's

General

We have been in business since 2004. Regardless if you are a small business, medium-sized or large corporation and wherever in the world you're located, we can service you and service you well! That's a promise.

Learn about Think Technology Services

We have our Head Office in Malad (W) Mumbai, India however, wherever in the world your located, we can service you and take on projects, we have web based technology tools to collaborate and communicate with international/national customers.

Yes, Our technical support ticket system is open 24 hours 7 days a week to provide our customers service, around the clock. Get Support Now

Yes, We have a professionally staffed design team that is ready to create your site from scratch, or make any changes to your existing site. You can see a portfolio of some of the work we've done for our clients.

View Portfolio

We have Online and Offline payment options. Some of them are:

1. Cheque

2. Demand Draft

3. Net Banking ( NEFT / RTGS )

4. Bank Deposits

5. Credit Card

6. Bank Wire Transfer

7. Paypal

If you prefer offline payment method, then make the payment either by 'Cash or Cheque deposit'.

In case you face a technical issue related to your Website, Web hosting, Email Solution, ThinkSMS.net account, ThinkEmailer.com Account, ThinkCaller.com Account, G Suite for Business Account, basically any Think Service. You have the following Options to get Expert Support:

Option1:

1. Simply Email support@ThinkTech.in ( Do NOT CC any another email, else the Auto Ticket creation will fail ) with your domain name, email id, your query and copy paste any error that you may be seeing, simply describe the issue that you are facing like you would describe it on the Phone.

2. A Support Ticket will automatically get created in the Think Support Help Desk a Ticket ID gets generated and you will receive an acknowledgement email of the Support Ticket created.

3. Think Support personnel are working 24 x 7 and addressing customer queries and you will get a response from them ASAP. Be assured!

Option2:

1. Logon to www.iThink.co

2. Click on "Support"

3. If you are using Think Support Help Desk for the first time, on the RHS click on "Register"

4. Create a Think Support Help Desk Username and Password and go ahead and "Submit A Ticket"

5. A Support Ticket will get created in the Think Support Help Desk, a Ticket ID will get generated and you will receive an acknowledgement email of the Support Ticket created.

6. Think Support personnel are working 24 x 7 and addressing customer queries and you will get a response from them ASAP.Be assured!

7. Even though Option1 is simpler, The advantage of Option2 is you can login to the Think Support Help Desk anytime and will have access to your Ticket History, Profile etc.

Hope this makes your Support experience with Think Technology Services better!

Before you report a problem by submitting a Support Ticket, you may wish to read the FAQ/ Knowledge Base.

When raising a support ticket please try to include as much information as possible as this can also speed up the troubleshooting process. Depending on the enquiry, items to mention in your support ticket may include: the domain name involved, steps to replicate any issues you are experiencing, any error messages that may appear, screenshots if required, and anything else that you feel may aid us source the solution to your issue. The more we know, the easier it is to reach an effective solution quickly.

For any Technical Instructions for web-Email Hosting Services, Please refer to our comprehensive Knowledgebase here: http://manage.iThink.co/kb or Please create a Support Ticket in our 24 x 7 Support Ticket System for any technical support that you may require.

There are no hidden costs. Web Design costs differ project to project as per requirements, All costs for our Web Hosting plans and Domains are shown on the web site here: http://web.iThink.co

All invoicing is carried out via email. Invoices are sent to the email address provided at the time of order. Hard copy of Invoices are not normally posted to you.

We take every precaution in protecting your personal information. All credit card information is stored in an encrypted format on a private web server. We do not store credit card information. Infact all credit card transactions are carried out on secure banking servers.

Absolutely, 100% free.

INR for India & USD for all other countries.

Never.

Website Hosting

We have been in business since 2004. Regardless if you are a small business, medium-sized or large corporation and whereever in the world your located, we can service you and service you well! That's a promise.

Buy a Quality Web-Email Hosting Package.

Accounts are usually activated within 24 hours after we have received the full payment.

Yes, Domain Names are registered on your name as the Registrant.

Our website has real time integration with multiple global domain name registries, You can check it on our website on the domain registration page.

Sure, You can use the Domain Name Suggestion Tool on our website, else feel free to call us and discuss the same with our Domains Consultant.

If you have forgotten your account details and no longer have your welcome e-mail, Click Here OR On www.iThink.co, -> Click on "FAQ's" -> Useful Links -> Web, domain, email hosting ->Customer Login ( Hosting ) You can use the forgot password function:

username is : Please use the e-mail address we have on file for your account and be prepared to answer a few security questions to confirm your identity. refer to the KB link for more information: http://manage.ithink.co/kb/servlet/KBServlet/faq432.html . Put the above username (email id) and click forgot password , auto generated password will receive on registered email ID.Once this has been done, a new welcome email will be sent to the e-mail address we have on file for your account containing all your account details. If you do not remember your registered email id with us please submit a support ticket, we will be glad to assist you!

Our servers connect to the Internet through redundant high-speed connections on diverse backbones, ensuring data delivery to the end user in the fastest, most efficient manner possible. Think Technology Services guarantees a 99.9% uptime excluding scheduled maintenance of 1 hour per month and prior notified upgrades.Think Technology Services Cisco powered network combined with 24/7/365 monitoring by highly qualified network engineers and administrators, guarantee the functioning of all network infrastructure including routers, switches, and cabling.

Sure! At any point of time, you can upgrade your plan. Simply email us on info@iThink.co and we'll be glad to assist you with the same.

We value all feedback we receive from our customers and do all we can to address them immediately. You can submit your suggestions and claims 24x7 via our Think Support Ticket System.

Get my website design

Yes, We have a professionally staffed design and development team that is ready to create your website / application from scratch, or make any changes to your existing site. Our web design and maintenance packages are quoted for on a project to project basis depending on your requirements, custom designs are what we specialize in. You can see a portfolio of our happy clients, or request a free consultation with one of our Business Development executives by submitting an Enquiry.

You do nothing; Our team of designers do all the work for you. All you need to do is provide information about your business and what you would like on your web site and that's it!!

This depends on the size, type and scale of your website.

Yes, we shall display your website on a test URL for you to check that all is fine, Once you're happy with it, we then proceed to upload your website to the Internet.

Get my Website Re - designed

We are often asked to redo work from other companies and the most sensible starting point is by taking advantage of our free website review. Taking into account your type of business and commercial goals, we will advise and recommend best practice/design/strategy to help achieve success online. Get My Website Re-Designed.

It depends – If you opt in for our Digital Marketing / SEM / SEO service, then yes we get your site listed in Google – We usually do quite well here and can supply many existing examples of our client's google listings.

Get my Website Listed In Search Engines

Digital Marketing

1. If you want to take your business to the next level and actively promote, sell and expand your business and services using direct email marketing and discover.

2. How you can track and generate more sales and inquiries easily from using this powerful eMarketing tool.

3. On-demand DIY Direct Email Marketing - no hardware or software required.

4. Our cloud based email marketing website ( www.ThinkEmailer.com ) includes everything you need to create, send, track, and profit from email marketing - but it doesn't stop there. It also includes powerful tools to completely automate your follow-up marketing, too.

We believe that a well structured website with content integrity and common sense search engine optimization will bring you the traffic that you are looking for. An "organic" search result within the first page of a search engine is the best marketing you can get.

We will share our knowledge with you to bring you the best possible results.

It is more than a fax machine. It provides you with a personal local or toll-free fax number routed to your email inbox via PDF format. When you receive a fax, there is no waiting or hassles. It increases employee productivity. Forward faxes anywhere in the world via email or save faxes for future reference. With local numbers to chose from you will receive faxes to your email account. No additional equipment, phone lines or maintenance required.

Dial a number and record a personalized message, upload a list of phone numbers and send out thousands of calls in matter of minutes. It's just that simple to speak to your audience with Think Caller!

Are you an agency or corporate marketing organizations looking for a mobile marketing partner with creative strategies, robust cell phone marketing applications and the ability to execute your mobile marketing campaigns? Are you ready to embrace mobile marketing as a means of brand interaction and customer retention? We provides our clients with cost effective SMS text messaging applications which produce measurable results. Through the creative use of mobile messaging, enhancements can be made in sales acquisition, brand recognition and customer loyalty by generating timely, relevant and targeted mobile content to users.

The world is not a still place, we are moving in 360 degree freedom with our vision, Virtual reality (VR) photographs give viewers the ability to look around in all directions, including "behind," and to zoom in and out. This simulates a real life experience because when we look around, we stop and pause as we see something that captures our interest. Ultimately you will be experiencing the natural spatial relationship among locations, as if you are present in the location. To know More...

Customer relationship management (CRM) focuses on your enterprise's number one priority—creating a satisfactory customer experience that will delight your current clients and help you acquire new ones more quickly. Come join the cloud and transform your customer service with our cutting edge technology!

Google AdWords Management – Get Help from an Adwords Expert.

AdWords is an effective and instant way to rank on Google. Unlike organic search where time is required to rank on the first page, AdWords allows businesses to start ranking instantly through the pay-per-click avenue. This is often a good starting point whilst working to build an organic ranking (SEO). Our Google AdWords management team specialises in the micro-management of AdWords campaigns using Google Analytics to ensure keywords, AdWords ad variations and landing pages are optimised to improve online advertising results. We engage closely with clients to understand their products, services and target audiences. Our Google AdWords management process is designed to select highly targeted keywords offering the highest ROI. Get a Free Estimate

Our SEO (Search Engine Optimisation) team will work with you to build out targeted keyword lists for organic optimisation, provide SEO recommendations and develop inbound links to increase your rankings in Google search results. Our SEO Management Plans allow you to work closely with our team to select the best keywords and monitor and measure the improvement of your organic rankings.

We will provide you with recommendations for page titles, content and website structure to ensure the best possible search results for Google and other search engines.

As a leading G Suite Partner, Think Technology Services will help you discover a better way to manage information and collaboration in your workplace. Join the five million businesses and educational establishments worldwide that have switched to G Suite for Business. More info here: www.WeSetup.in

It gives you the opportunity to create and run your own business website - putting you in control for a fraction of the cost of having a web design agency do it for you.Create a professional website without having to study a manual or download software! In fact, creating your website is as EASY as point and click! Best of all, you can create it ONLINE right now! Check out the Free Demo!

G Suite

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